VENDOR POLICY

CRAZYWHEELZ
Operated by Retro Star Auto Solutions Private Limited

Effective Date: [Enter Effective Date]
Website: [Enter Website URL]

1. Introduction

This Vendor Policy governs the registration, onboarding, participation, and service delivery of vendors, suppliers, service providers, and business partners associated with CRAZYWHEELZ, operated by Retro Star Auto Solutions Private Limited (“Company”, “we”, “our”, or “us”).

By registering with or providing products or services through CRAZYWHEELZ, the vendor agrees to comply with this Vendor Policy, the applicable agreements, and all relevant laws and regulations in India.

2. Scope of Vendor Services

Vendors may offer or support the following services, subject to approval and availability:

• FASTag products and related services

• High Security Registration Plate (HSRP) booking or assistance

• Vehicle Location Tracking Device (VLTD/GPS) products and services

• Vehicle insurance through authorized insurance partners or intermediaries, where legally permitted

• Vehicle accessories, automotive products, and related supplies

• Vehicle documentation assistance and other approved automotive services

• Shipping, installation, technical support, and after-sales services

The availability of any service depends on the relevant vendor, service provider, product availability, and applicable regulatory requirements.

3. Vendor Registration and Verification

Vendors must provide accurate, complete, and up-to-date information during registration, including where applicable:

• Legal business name and business address

• Name and contact details of the authorized representative

• PAN and GSTIN, where applicable

• Bank account details for settlements

• Business registration documents and relevant licenses

• Product, service, and pricing information

• Any authorization, certification, or approval required for the services offered

The Company may verify the submitted information and request additional documents. Registration or listing may be declined, suspended, or terminated if the information is false, incomplete, misleading, or cannot be verified.

4. Vendor Approval and Listing

The Company reserves the right to approve, reject, modify, suspend, or remove a vendor listing based on business requirements, compliance concerns, customer complaints, service quality, or other reasonable grounds.

Vendor registration does not guarantee a minimum number of orders, customers, revenue, or business opportunities.

Unless separately agreed in writing, vendors are independent business entities and are not employees, agents, franchisees, or legal representatives of the Company.

5. Product and Service Standards

Vendors must ensure that all products and services listed on CRAZYWHEELZ:

• Are genuine, lawful, and accurately described.

• Meet applicable quality, safety, and regulatory standards.

• Have correct pricing, specifications, availability, warranty details, and service conditions.

• Do not infringe any third party’s intellectual property rights.

• Are supported by valid licenses or authorizations wherever required.

Vendors must not list counterfeit, prohibited, unsafe, expired, unauthorized, or misleading products or services.

6. Pricing, Commission, and Vendor Charges

6.1. Vendors must provide accurate prices and disclose applicable taxes, delivery charges, installation fees, and other mandatory charges before order confirmation.

6.2. Any commission, platform fee, subscription fee, payment processing charge, promotional contribution, or other commercial charge will be governed by the applicable vendor agreement or written commercial terms.

6.3. The Company will not change a specifically agreed vendor commission or fee without following the applicable agreement and required notice provisions.

6.4. Vendors must not collect unauthorized additional amounts from customers or misrepresent the final payable price.

6.5. Applicable GST invoices and other tax documents must be issued by the responsible party in accordance with applicable law.

7. Orders and Service Fulfilment

Vendors are responsible for fulfilling accepted orders accurately and within the timelines communicated to customers.

Vendors must:

• Confirm order acceptance and product or service availability.

• Process accepted orders within the agreed timeframe.

• Provide accurate booking, dispatch, installation, or service-status updates.

• Inform the Company promptly about delays, stock shortages, or service interruptions.

• Obtain customer confirmation where required for installation or service completion.

• Maintain appropriate records of orders, delivery, installation, and service completion.

Vendors must not falsely mark orders as completed or accept orders for services they cannot reasonably provide.

8. Shipping, Delivery, and Installation

Where a vendor is responsible for shipping, delivery, or installation, the vendor must use reasonable care to ensure safe handling and timely fulfilment.

The vendor must provide accurate tracking or delivery information where available and promptly report lost, damaged, delayed, or undeliverable shipments.

Responsibility for shipping costs, damage, returns, and replacement will be determined by the applicable vendor agreement, customer-facing policy, and applicable law.

9. Customer Service and Complaints

Vendors must communicate professionally and respectfully with customers.

Vendors must:

• Respond to customer enquiries within the agreed response time.

• Provide accurate information about products and services.

• Cooperate with the Company in resolving complaints and disputes.

• Provide relevant proof of delivery, installation, service completion, or refund eligibility when requested.

• Avoid misleading claims, abusive communication, harassment, and unauthorized solicitation.

The Company may investigate customer complaints and request corrective action from a vendor.

10. Cancellation, Returns, and Refunds

Vendors must comply with the CRAZYWHEELZ customer-facing Cancellation Policy, Refund Policy, and any additional terms applicable to the product or service.

Vendors must promptly inform the Company when an order cannot be fulfilled or a service has been cancelled.

Any refund responsibility, including the amount, timeline, and allocation of costs between the vendor and the Company, will be governed by the applicable agreement and applicable law.

Vendors must not promise or deny a refund contrary to the applicable customer policy or legal requirements.

11. Vendor Payments and Settlements

Vendor settlements will be processed according to the agreed settlement cycle, payment terms, reconciliation process, and applicable agreement.

Payments may be subject to verification of orders, proof of fulfilment, applicable taxes, agreed commissions, refunds, chargebacks, or genuine disputes.

The Company may temporarily withhold disputed amounts where reasonably necessary and permitted under the applicable agreement and law. Any undisputed amount should be handled according to the agreed settlement terms.

Vendors are responsible for providing correct bank details and required tax documentation. The Company is not responsible for delays caused by incorrect vendor information, banking issues, or third-party payment service providers, except to the extent required by law or the applicable agreement.

12. FASTag, HSRP, Insurance, and Regulated Services

Vendors providing regulated or authorization-dependent services must hold and maintain all licenses, registrations, permissions, and agreements required by law.

• FASTag: Vendors must follow the applicable issuer, acquiring bank, NETC, KYC, and other relevant requirements.

• HSRP: Vendors must comply with applicable government requirements and the procedures of authorized HSRP manufacturers or service providers.

• VLTD/GPS: Vendors must provide devices and services that meet the requirements applicable to the vehicle category and jurisdiction where relevant.

• Vehicle Insurance: Insurance-related activities must be conducted only through appropriately authorized insurers, intermediaries, or other legally permitted channels.

CRAZYWHEELZ does not represent that every vendor is a government authority or that every service is directly issued by the Company. The actual service provider and applicable terms should be clearly disclosed to customers.

13. Data Protection and Confidentiality

Vendors may access customer information only to the extent necessary to fulfil an order, provide support, or meet a legal obligation.

Vendors must:

• Keep customer information confidential and secure.

• Use personal information only for authorized purposes.

• Not sell, misuse, disclose, or independently market to customers using platform data without lawful authorization.

• Restrict access to customer information to authorized personnel.

• Promptly notify the Company of any suspected data breach or unauthorized access.

• Retain and delete customer information in accordance with applicable law and the relevant agreement.

Vendors must comply with applicable Indian data-protection and privacy laws.

14. Marketing and Use of CRAZYWHEELZ Brand

Vendors must not use the CRAZYWHEELZ name, logo, website content, promotional material, or other intellectual property without prior written permission.

Vendors must not publish misleading advertisements, make unauthorized guarantees, or imply an official partnership, certification, or government endorsement that has not been granted.

Any approved co-branded marketing must follow the Company's brand guidelines and written approval conditions.

15. Prohibited Activities

Vendors must not:

• Submit false documents or misleading business information.

• Engage in fraud, unlawful transactions, or deceptive practices.

• Sell counterfeit or unauthorized products.

• Manipulate orders, reviews, ratings, or customer feedback.

• Circumvent agreed platform commissions or commercial arrangements through unauthorized transactions.

• Misuse customer data or confidential business information.

• Make false claims about government approval, service guarantees, or product performance.

• Violate applicable laws, third-party rights, or the Company's platform policies.

16. Vendor Responsibilities and Liability

Vendors are responsible for the accuracy of their listings, the quality and legality of their products and services, their own personnel, fulfilment obligations, applicable taxes, and the authorizations required for their business.

Where a vendor's breach, negligence, misconduct, or unlawful act causes loss, claims, or expenses to the Company or a third party, responsibility will be determined in accordance with the applicable agreement and law.

Nothing in this Policy excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Suspension and Termination

The Company may suspend or terminate a vendor's access or listing where reasonably necessary due to:

• Fraud, misconduct, or material policy violations

• Invalid, expired, or missing required authorizations

• Repeated fulfilment failures or serious customer complaints

• Security, privacy, or regulatory risks

• Non-payment of agreed vendor charges

• A legal or regulatory requirement

Where appropriate and legally permissible, the Company may provide notice and an opportunity to rectify the issue. Outstanding settlements, refunds, customer obligations, confidentiality, and other provisions intended to survive termination will continue to be handled under the applicable agreement and law.

18. Changes to This Policy

The Company may update this Vendor Policy to reflect changes in services, business practices, or legal requirements. Updated versions will be published on the website or communicated through an appropriate channel.

Where a change materially affects an existing vendor agreement, the applicable agreement and legal notice requirements will govern.

19. Governing Law and Dispute Resolution

This Vendor Policy will be governed by the laws of India.

The parties should first attempt to resolve disputes through good-faith discussions. If a dispute remains unresolved, it will be handled through the competent courts or dispute-resolution process specified in the applicable vendor agreement, subject to applicable law.

20. Contact Information

For vendor registration, onboarding, policy clarification, or business enquiries:

CRAZYWHEELZ
Operated by Retro Star Auto Solutions Private Limited

• Website: [Enter Website URL]

• Email: [Enter Official Email Address]

• Phone: [Enter Business Contact Number]

• Registered Office: [Enter Registered Office Address]

Vendor Acceptance

By registering as a vendor or accepting orders through CRAZYWHEELZ, the vendor acknowledges that they have read and understood this Vendor Policy and agree to comply with its applicable provisions and any separately executed vendor agreement.