PRIVACY POLICY

CRAZYWHEELZ
Operated by Retro Star Auto Solutions Private Limited

Effective Date: [Enter Date]
Last Updated: [Enter Date]

1. Introduction

CRAZYWHEELZ, operated by Retro Star Auto Solutions Private Limited (“we”, “our”, “us” or “CRAZYWHEELZ”), respects your privacy and is committed to protecting the personal information you share with us through our website, online portal and related services.

This Privacy Policy explains how we collect, use, process, store, disclose and protect your information when you access or use our platform.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will seek your consent before processing the relevant information.

2. Information We Collect

Depending on the service you select, we may collect the following categories of information:

A. Personal Information

• Full name

• Mobile number

• Email address

• Communication and contact details

• Billing details, where applicable

B. Vehicle Information

• Vehicle registration number

• Vehicle make, model and category

• Registration Certificate (RC) details

• Chassis number or engine number, where required

• FASTag, HSRP or GPS/VLTD-related information

C. Documents and Verification Information

• Vehicle Registration Certificate

• KYC documents, where required

• Insurance-related documents

• Other documents required to process a requested service

Please provide only the information and documents necessary for the service you request.

D. Payment Information

Payments may be processed through third-party payment gateways, banks or other authorised payment providers. We may receive transaction references, payment status, order details and related payment confirmation information.

Your complete card details, UPI PIN, banking password or other confidential authentication credentials should not be shared with us.

E. Technical Information

When you use our website, we may collect technical information such as IP address, browser type, device information, access logs, pages visited and website usage information, subject to applicable law and our website configuration.

3. How We Use Your Information

We may use your information to:

• Create and manage customer orders and service requests.

• Process FASTag, HSRP, GPS/VLTD, vehicle insurance and other requested services.

• Verify vehicle information and documents where required.

• Process payments and reconcile transactions.

• Provide order updates, service notifications and customer support.

• Respond to complaints, refund requests and cancellation requests.

• Prevent fraud, unauthorised transactions and misuse of our platform.

• Maintain records and comply with applicable legal obligations.

• Improve website performance, security and customer experience.

We will not use personal information for purposes incompatible with the purposes disclosed to you, except as permitted by applicable law.

4. Sharing of Information

We may share relevant information with the following parties when necessary to provide our services or meet legal obligations:

• Partner Banks and FASTag Issuers: To process FASTag applications and related services.

• HSRP Providers and Authorised Vendors: To process bookings, vehicle details and fitting-related requests.

• Insurance Companies and Intermediaries: To facilitate insurance-related requests.

• GPS/VLTD Providers: To activate devices, subscriptions or related services.

• Payment Gateways and Banks: To process and verify payments, refunds and transaction status.

• Technology and Hosting Providers: To host, maintain, secure and support our website and systems.

• Government Authorities or Law Enforcement: Where disclosure is required or permitted by applicable law.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and applicable legal obligations.

5. Payment Security

Online payments may be handled by authorised payment gateways or financial institutions.

CRAZYWHEELZ does not intend to collect or store customers' UPI PINs, banking passwords or other confidential payment authentication credentials.

Customers should review the applicable payment provider's terms and privacy policy before completing a transaction.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain sessions, remember preferences, analyse website performance and improve user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent for the relevant cookies or tracking technologies.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, customer support, transaction records, dispute resolution, fraud prevention and legal compliance.

Retention periods may vary depending on the type of information, the service involved and applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also protect their account credentials and avoid sharing sensitive authentication information.

If a personal data breach occurs, we will take the steps required by applicable law.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, partner portals or service providers.

CRAZYWHEELZ does not control the privacy practices of independent third parties. Customers should review the privacy policies and terms of the relevant provider before submitting information to that provider.

10. Marketing and Communications

We may send service-related messages concerning orders, payments, booking status, renewals, complaints and other requested services.

Promotional communications will be sent subject to applicable law and any consent requirements. Where an opt-out facility is provided, customers may use it to stop promotional messages.

Opting out of promotional communications will not necessarily stop essential service-related notifications.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information relating to you.

• Request correction or updating of inaccurate information.

• Request erasure of personal information where legally applicable.

• Withdraw consent where processing is based on consent.

• Raise a grievance concerning the handling of your personal information.

• Exercise other rights available under applicable data protection laws.

Some information may need to be retained to complete a transaction, meet legal requirements or resolve disputes. We will explain any applicable limitations when responding to a request.

12. Children's Privacy

Our platform is intended for individuals who are legally eligible to use the relevant services. Where personal information of a child is involved, we will comply with applicable legal requirements, including any applicable parental consent or other safeguards.

Please contact us if you believe that a child's personal information has been submitted to us inappropriately.

13. Grievance Redressal

If you have questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below.

We will review your request and respond in accordance with applicable legal requirements and our grievance-handling procedures.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal requirements.

The updated version will be published on our website with a revised “Last Updated” date. Where required by law, we will provide notice or seek consent for material changes.

15. Contact Information

For privacy-related questions, requests or complaints, please contact:

Brand Name: CRAZYWHEELZ
Legal Company Name: Retro Star Auto Solutions Private Limited
Website: crazywheelz.com
Privacy / Grievance Contact: [Enter Contact Person or Department]
Email: [Enter Official Email Address]
Phone: [Enter Customer Support Number]
Registered Office Address: [Enter Registered Office Address]

We are committed to handling personal information responsibly and transparently in accordance with applicable laws and this Privacy Policy.