# FREQUENTLY ASKED QUESTIONS (FAQs) **CRAZYWHEELZ – Your One-Stop Vehicle Services Platform** ## 1. General Questions **Q1. What is CRAZYWHEELZ?** CRAZYWHEELZ is an online vehicle services platform operated by Retro Star Auto Solutions Private Limited. It helps customers access various vehicle-related services through a convenient digital platform. **Q2. What services are available on CRAZYWHEELZ?** Depending on availability, our platform may offer FASTag, HSRP booking assistance, vehicle insurance, GPS/VLTD devices and services, vehicle documentation assistance, and other automotive-related services. **Q3. How can I use CRAZYWHEELZ services?** Visit our website, select the required service, enter the necessary vehicle and customer details, upload documents if required, and complete the payment where applicable. **Q4. Do I need to register to use the portal?** Registration or login may be required for certain services. Please follow the instructions displayed on the relevant service page. ## 2. FASTag FAQs **Q5. What is FASTag?** FASTag is an electronic toll collection system that uses Radio Frequency Identification (RFID) technology to enable cashless toll payments at supported toll plazas. **Q6. Which FASTag providers are available on CRAZYWHEELZ?** Available options may include SBI, ICICI, Axis Bank, IDFC FIRST Bank, Airtel Payments Bank, IDBI Bank, IndusInd Bank, Bajaj and LivQuik/QuikWallet, subject to current partner availability. **Q7. How do I select the correct FASTag for my vehicle?** Select the vehicle category that matches your Registration Certificate (RC), vehicle type and applicable FASTag classification. If you are unsure, contact customer support before placing the order. **Q8. What documents are required for FASTag?** Commonly required documents may include the vehicle RC and applicable customer KYC documents. Additional documents may be required by the selected FASTag issuer. **Q9. Can I use one FASTag for multiple vehicles?** No. A FASTag is generally issued for a specific vehicle and must not be transferred between vehicles. A separate FASTag is required for each vehicle. **Q10. How can I recharge my FASTag?** Recharge options depend on the issuing bank or provider and may include UPI, debit card, net banking, mobile applications or other supported payment methods. **Q11. What should I do if my FASTag payment is successful but the order is not confirmed?** Please keep your transaction ID or payment receipt and contact our support team. We will help verify the transaction and its status with the relevant provider. ## 3. HSRP FAQs **Q12. What is HSRP?** HSRP stands for High Security Registration Plate. It is a vehicle registration plate designed with prescribed security features and issued or fitted through the applicable authorised process. **Q13. How can I book an HSRP?** Select the HSRP service, enter the required vehicle details, provide the necessary information and complete the booking process according to the instructions displayed. **Q14. What documents are required for HSRP booking?** Vehicle registration details and other information required by the authorised HSRP booking provider may be necessary. Please check the booking instructions before submitting your application. **Q15. How can I check my HSRP booking status?** Use the tracking or status-check facility provided by the relevant booking provider, if available. Keep your booking reference number for future communication. **Q16. Can I cancel an HSRP order?** Cancellation depends on the order status and the applicable HSRP provider's policy. Please refer to our Cancellation Policy and the provider's terms before requesting cancellation. ## 4. GPS / VLTD FAQs **Q17. What is a VLTD GPS device?** A Vehicle Location Tracking Device (VLTD) is a tracking device used to report vehicle location and related information through a compatible system. Device requirements depend on the vehicle category and applicable regulations. **Q18. Can I purchase or renew GPS/VLTD services through CRAZYWHEELZ?** GPS/VLTD devices or related services may be available through our platform, subject to product availability, compatibility and applicable requirements. **Q19. What information is required for GPS/VLTD services?** Requirements may include vehicle registration details, device information and customer documents, depending on the selected service and provider. **Q20. What happens if my GPS subscription or validity expires?** The device or associated service may stop providing certain functions or reporting data. Renew your service through the applicable provider and verify its active status. ## 5. Payments and Refunds **Q21. Which payment methods are accepted?** Available payment methods will be displayed at checkout and may include UPI, debit cards, credit cards, net banking or other supported methods. **Q22. What should I do if money is deducted but the transaction fails?** Keep your transaction ID and payment proof and contact customer support. The payment will be verified with the payment gateway or bank, and any eligible refund will be handled according to applicable procedures. **Q23. Are payments refundable?** Refund eligibility depends on the service type, order status and relevant provider's terms. Please read our Refund Policy before placing an order. **Q24. Can I cancel an order after making payment?** You may submit a cancellation request, but approval depends on the processing stage and the relevant service provider's rules. Refer to our Cancellation Policy. **Q25. How long does a refund take?** The time required depends on refund approval, the payment gateway and the customer's bank or payment provider. Any applicable refund will