SHIPPING & DELIVERY POLICY

CRAZYWHEELZ
Operated by Retro Star Auto Solutions Private Limited

Effective Date: [Enter Date]
Last Updated: [Enter Date]

1. Introduction

CRAZYWHEELZ, operated by Retro Star Auto Solutions Private Limited, aims to provide a smooth and convenient delivery experience for customers ordering eligible physical products through our website.

This Shipping & Delivery Policy explains how orders are processed, dispatched, shipped and delivered.

2. Products Covered

This policy applies to physical products available for purchase through CRAZYWHEELZ, which may include:

• FASTag products and related materials

• GPS / VLTD tracking devices and accessories

• Vehicle-related products and accessories

• Other eligible automotive products listed on our website

Shipping arrangements may vary depending on the product, supplier and delivery location.

3. Order Processing

• Orders will be processed after successful payment confirmation and verification, where required.

• Processing times may vary depending on product availability, document verification and supplier requirements.

• Orders requiring additional information or verification may take longer to process.

• Customers may be contacted if additional details are required to fulfil an order.

An order confirmation does not necessarily mean that the product has been dispatched.

4. Shipping and Delivery Time

Estimated delivery timelines, where available, will be communicated during checkout or through order-related communication.

Delivery time may depend on:

• Customer's delivery location

• Product availability

• Courier or logistics partner

• Supplier or fulfilment partner processing time

• Public holidays, weather conditions or other unforeseen circumstances

Any delivery timeline displayed is an estimate unless expressly confirmed otherwise.

5. Shipping Charges

Applicable shipping, courier, packaging or handling charges, if any, will be displayed during checkout or communicated before order confirmation.

Certain products or services may have separate delivery charges. Customers should review the final order amount before completing payment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient's full name

• Mobile number

• House or building number

• Street, locality and landmark

• City, state and PIN code

CRAZYWHEELZ will not be responsible for delivery delays caused by incorrect or incomplete address information supplied by the customer, subject to applicable law.

If an address correction is required after dispatch, additional charges or delivery restrictions may apply.

7. Shipment Tracking

Where tracking is available, customers may receive a tracking number or shipment update through SMS, email, WhatsApp or another supported communication channel.

Tracking availability depends on the courier, supplier or fulfilment partner.

8. Delayed or Undelivered Shipments

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order ID.

We will review the shipment status and coordinate with the relevant courier or supplier where applicable.

9. Incorrect, Damaged or Missing Products

If you receive an incorrect, damaged or incomplete product, please contact our support team as soon as reasonably possible.

Please provide:

• Order ID

• Description of the issue

• Photographs or other supporting evidence, where applicable

• Shipment or packaging details, if available

Replacement, return or refund eligibility will be assessed according to the applicable product and service terms, our Refund Policy and applicable law.

10. Failed Delivery and Returned Shipments

A delivery may fail due to an incorrect address, an unavailable recipient, refusal to accept the shipment or other delivery-related issues.

If a shipment is returned to the sender, we will review the situation and inform the customer about the available options.

Any additional shipping charges or redelivery fees must be disclosed and applied in accordance with applicable law and the relevant order terms.

11. FASTag and Service-Specific Deliveries

FASTag delivery, issuance and activation arrangements may differ according to the selected issuing bank or authorised service provider.

Some FASTag services may involve digital issuance or processing rather than physical delivery.

Customers should follow the instructions provided for their selected FASTag product or service.

12. GPS / VLTD Device Delivery

GPS / VLTD devices and accessories, where available for purchase, will be shipped according to the applicable supplier's dispatch and delivery arrangements.

Device installation, activation, registration or validity may require additional steps and may not be included in the delivery service unless expressly stated in the product listing.

13. Cancellation and Refunds

Shipping does not automatically guarantee cancellation or refund eligibility.

For order cancellation, please refer to our Cancellation Policy.

For eligible refunds, please refer to our Refund Policy.

Any return, replacement or refund will be handled according to the applicable order terms, supplier conditions and applicable law.

14. Third-Party Logistics Partners

CRAZYWHEELZ may use third-party suppliers, courier companies and logistics partners to fulfil orders.

Delivery arrangements and tracking services may depend on these partners. We will provide reasonable assistance in resolving shipment-related concerns.

15. Contact Us

For shipping and delivery enquiries, please contact:

Brand Name: CRAZYWHEELZ
Company Name: Retro Star Auto Solutions Private Limited
Website: crazywheelz.com
Customer Support Number: [Enter Mobile Number]
Email: [Enter Support Email Address]
Registered Office Address: [Enter Registered Office Address]

We aim to provide clear delivery information and assist customers with shipment-related enquiries in a timely manner.