REFUND POLICY

CRAZYWHEELZ
Operated by Retro Star Auto Solutions Private Limited

Effective Date: [08/10/2026]

1. Introduction

CRAZYWHEELZ, operated by Retro Star Auto Solutions Private Limited, provides online vehicle-related services, including FASTag, HSRP, vehicle insurance, GPS/VLTD devices and services, vehicle documentation assistance, and other automotive-related services.

This Refund Policy explains the conditions under which customers may request a refund for payments made through our website or online portal.

2. General Refund Policy

All refund requests will be reviewed based on the nature of the service, payment status, order-processing stage, and applicable terms of the relevant service provider.

A refund is not guaranteed for every transaction. However, eligible refunds will be handled in accordance with applicable laws and the terms governing the service.

3. Failed or Pending Transactions

If your bank account has been debited but the transaction status shows as failed or pending:

• Please allow sufficient time for the bank or payment gateway to reconcile the transaction.

• If the payment is confirmed as received but the service has not been initiated, CRAZYWHEELZ will verify the transaction.

• Eligible refunds will be initiated after verification, subject to applicable payment-provider procedures and laws.

4. Duplicate Payments

If a customer accidentally makes multiple payments for the same order or service, the customer should contact our support team with the transaction details.

After verification, any confirmed excess payment will be refunded where applicable.

5. FASTag Services

FASTag services may be fulfilled through partner banks or authorised FASTag service providers.

• Refund eligibility before FASTag issuance or activation will depend on the applicable issuer's policy.

• Once a FASTag has been issued, activated, dispatched or linked to a vehicle, cancellation and refunds will be subject to the relevant issuer's terms.

• Wallet balances, security deposits, issuance fees and other charges will be handled according to the applicable provider's policy.

6. HSRP Services

High Security Registration Plate (HSRP) orders may be processed through authorised booking platforms or service providers.

• Refund requests will be considered according to the booking and processing status.

• Orders already approved, manufactured, dispatched or completed may not be eligible for cancellation, subject to applicable law and provider terms.

• If a service cannot be fulfilled, the request will be reviewed for an eligible refund.

7. GPS / VLTD Services

For GPS devices, VLTD services, subscriptions, renewals and recharges:

• Refund eligibility depends on the activation and processing status.

• Successfully activated recharges or subscriptions may not be refundable, except where required by law or permitted by the relevant provider.

• Device replacement, warranty and related claims will be governed by the applicable supplier's or manufacturer's policy.

8. Vehicle Insurance Services

Insurance policies are subject to the terms and cancellation provisions of the respective insurance company and applicable insurance regulations.

Any cancellation or refund request must be handled in accordance with the insurer's policy terms and applicable law. CRAZYWHEELZ will assist the customer with the relevant process where applicable.

9. Vehicle Documentation and Other Services

For vehicle documentation assistance, registration-related services and other automotive services, refund eligibility will depend on whether the service has been initiated, processed or completed.

Government fees, statutory charges and third-party fees may be subject to separate refund rules. Any eligible refund will be handled in accordance with the relevant authority's or service provider's procedures and applicable law.

10. Cancellation Policy

Customers should submit cancellation requests as soon as possible after placing an order.

Cancellation may not be possible once the service has been initiated, activated, dispatched or completed. Any applicable cancellation charges must comply with applicable law and the terms disclosed to the customer.

11. Non-Refundable Situations

Refunds may not be available for:

• Services successfully completed or delivered.

• Digital services, subscriptions or recharges already activated, where the applicable terms lawfully exclude refunds.

• Orders processed using incorrect vehicle information or documents supplied by the customer, where processing has already occurred.

• Third-party services for which the provider's applicable terms do not permit a refund.

Nothing in this policy limits a customer's rights or remedies under applicable law.

12. Refund Processing Time

Once a refund is approved, CRAZYWHEELZ will initiate the refund within a reasonable period and in accordance with applicable legal and payment-provider requirements.

The time taken for the amount to appear in the customer's account may vary depending on the bank, payment gateway, card issuer or payment method.

13. Refund Method

Approved refunds will generally be returned to the original payment method, subject to applicable payment-provider procedures and legal requirements.

Customers may be asked to provide an order ID, transaction ID, payment receipt or other reasonable information required to verify the transaction.

Customers must never share their UPI PIN, OTP, banking password or other confidential authentication details.

14. How to Request a Refund

To request a refund, please contact our customer support team and provide:

• Customer name and registered mobile number

• Order ID or service request number

• Transaction ID / UTR number

• Payment date and amount

• Reason for the refund request

• Relevant payment receipt or supporting documents

Our team will review the request and communicate the outcome or request additional information if necessary.

15. Third-Party Service Providers

Some services available through CRAZYWHEELZ are provided by partner banks, insurance companies, payment gateways, authorised vendors, manufacturers or other service providers.

Where applicable, refunds will be subject to the relevant provider's terms and applicable law. CRAZYWHEELZ will provide reasonable assistance in coordinating eligible requests.

16. Changes to This Policy

CRAZYWHEELZ reserves the right to update this Refund Policy when required by changes in services, business practices or applicable laws.

The latest version will be published on our website along with its effective date.

17. Contact Us

For refund-related queries, please contact:

Brand Name: CRAZYWHEELZ
Company Name: Retro Star Auto Solutions Private Limited
Website: crazywheelz.com
Customer Support: [Enter Mobile Number]
Email: [Enter Support Email Address]
Registered Office: [Enter Registered Office Address]

We are committed to handling customer refund requests fairly and transparently in accordance with applicable laws and the terms governing each service.